Now is an opportune time to apply the lifecycle principles to your environment and ensure that continual service improvement is an integral part of the business.ĭue to the advanced and in-depth nature of this course and to sufficiently prepare for the examination, it is strongly recommended that participants possess a strong comfort level with the v3 processes, activities, goals, benefits and challenges prior to attending. All of the ITIL® v2 processes are contained within v3, with greater emphasis on how to demonstrate value to the business. ITIL® v3’s most significant benefit is that it shows you what to do in terms of improving IT Operations - and how to do it. The course is intended for those who currently hold a pre-v3 Managers Certificate in IT Service Management and who are already proficient in ITIL’s terminology and processes. This course provides you with an intense and focused exploration of the new and modified topics in ITIL® v3. If you already possess the ITSM Manager certificate from an earlier version, the v2-v3 Manager Bridge course represents the fastest and most economical path to achieving the ITIL® Expert certificate. ![]() ![]() Roles & Organization: Understand each role and the responsibilities of each of the roles in ITSM.Functions: Understand the role, objectives, organizations structures, staffing and metrics for all the ITIL® v3 functions.Processes: Understand the objectives, scope, concepts, activities, key metrics, roles and challenges for all the ITIL® v3 processes.Service Lifecycle: Understand the Service Lifecycle and the objectives and business value for each phase in the lifecycle.Service Management as a practice: Understand and articulate service" and be able to explain the concept of Service Management as a practice.This course has a number of study units with practical application to reinforce the knowledge gained.
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